Email us with questions at email@example.com
For shipping in Korea $3 usd.
All other shipping worldwide $19 usd.
*Free Shipping on all orders over $100.00 within the USA.
All orders are shipped worldwide through EMS by Post office with an approximate delivery time 7-14 business days.
Please note at times unexpected delays may occur which CHAILEE SWIMWEAR has no control over and is not responsible for.
All orders processed during business hours Monday - Friday are dispatched the following business day. Please advise of a phone number when ordering.
Orders cannot be cancelled after they have been confirmed through our website.
If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. To prevent this from happening please look out for your tracking.
Please note we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made.
CHAILEE SWIMWEAR is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.
Tracking your Shipment
For tracking your shipment please visit http://www.ems.post/tracking and enter your 13 digit item number (e.g. EZ987654321XX) which is given to each EMS item. Multiple EMS item tracking is also acceptable.
Exchanges and Return Policy
You are entitled to an exchange within 7 days of your purchase after the day you get the package.
Please Note: You are not entitled to an exchange to a different size due to contamination of trying products on, we are sorry for the inconvenience.
The product must be returned unused and in original packaging including all tags.
Please email firstname.lastname@example.org to proceed your exchange.
CHAILEE SWIMWEAR is not responsible for the shipping costs of your return or exchange item/s.
Refunds are not accepted unless the item is faulty. If you have a faulty item please let us know a description of the fault. Once received in our office, we will inspect the goods and decide whether to issue a refund or repair the goods. in this case we will keep you informed.
Please note CHAILEE SWIMWEAR is not responsible for any shipping costs related to exchanges or for any loss of items during shipping.